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Conflict Resolution Services

Department: ASUO

Prerequisite: None

Website: Click Here

Contact: Liora Sponko, Cat McGraw

E-mail Address: lsponko@uoregon.edu, cmcgraw@uoregon.edu,

Phone Number: (541) 346-0617



Conflict Resolution Services provides opportunities for students to acquire and integrate effective communication skills into all aspects of their lives. We provide free, voluntary, and confidential services to students at the University of Oregon.

When would I use Conflict Resolution Services?

Students use CRS to help resolve a wide variety of conflicts including, but not limited to, the following:

  • Problems with a roommate
  • Arguments with friends or partners
  • Difficulties with a supervisor or co-worker
  • Difference of opinions in a student organization
  • Group project participants wante to work more effectively together

Conflict Resolution Services (CRS) offers informal, voluntary and confidential processes to assist individuals and groups work through conflict, plan for the future, or make decisions. We offer the following services to help students navigate through conflict:

  • Mediation
  • Conflict Coaching
  • Facilitation
  • Trainings

What is mediation?

Mediation is a voluntary and confidential process which brings two or more people together to resolve their differences.  An impartial mediator serves to facilitate communication and assist those involved to identify their needs, clarify the important issues, explore oprtions, and negotiate an agreement.  A mediator does not take sides, make decisions or give advice (legal or otherwise).  Mediation is an opportunity to resolve differences in a healthy and safe environment.

What is conflict coaching?

Conflict coaching allows for students to meet individually with a mediator to discusss a conflicted situation and brainstorm strategies to address the conflict.  After conflict coaching, students generally feel more confident to address the conflict on their own.

What is facilitation? 

Facilitation is a process that brings larger groups together to plan for the future, address difficult issues, and make decisions.  The facilitator's role includes helping participants identify important issues, providing a process to address those issues, and creating a safe environment in which all voices can be heard. This process can be used for individual meetings, group retreats, and other group functions.